FAQ

Once your order is shipped, you’ll receive a tracking number via email. Use this number on our courier’s website to monitor your shipment’s progress or visit the Order Status page on our website.

Kroozer delivers only to the India

Our standard delivery times vary, but are usually within 1-5 business days.

Orders are typically processed within 1-2 business days from purchase date.

* Business days are Monday to Friday (excluding holidays).

Shipping is free for orders over $99, and a flat rate of $9.99 is applied to all orders under $99.

Yes, we offer free standard / express shipping on orders over $99.

Eligibility for free shipping is calculated at checkout.

The website displays real time availability for the items.

However, should an item become unavailable after your purchase, we will notify you as soon as possible and offer a refund on the same payment method you used for your purchase or an alternative solution.

You can pay for your order online at alpinestars.com, in any of the ways suggested by the website, namely Credit card and debit card, PayPal, Apple Pay, and Affirm for payments in instalments depending on qualifications.

Enter your discount code in the designated box during checkout and discounted price shall be then displayed. Please note that discount codes may have specific conditions or expiration dates.

Once an order is confirmed, we are unable to make any changes, but you can request to cancel it as soon as possible by contacting our customer support.

Should your order no longer be eligible for cancellation, the available two options are as follows:

1. Refuse the order upon its delivery.

2. Accept the delivery and proceed with a return via our return portal.

Returns are accepted within 30 days of the reception of the goods, provided that the items are in their original condition.

To get the return process started, please go to our return portal and follow the steps.

Refunds are processed to the original payment method within 14 business days of receiving the return . The timing is due to the quality control checks and the time for the bank to process the refund.

Returns must be initiated within 30 days of receipt. Customers are responsible for all return shipping charges and facilitation of shipment back to Alpinestars USA.

Shipping charges will only be refunded if the item you have received is incorrect or damaged

You can contact our customer care service for any further assistance.

1. Visit our Returns Section and enter your order number and email address.

2. Follow the instructions and select the most suitable solution for you.

3. Print your packing slip out and follow the return instructions on the packing slip

4. Drop off your package at the nearest shipping carrier location or organize pick-up thanks to the email you will receive from the carrier.

5. Once we receive and inspect your return, we will process your refund / exchange.

Currently, online purchases must be returned using our online Returns Section and cannot be returned in-store.

Once we receive the return parcel, we will run a quality check on the returned items and, if the items returned are intact, we will proceed to the exchange / refund on the same payment method used for purchase. Please note the whole process can take up to 14 days.

The timing is due to the quality control checks and the time for the bank to process the refund if applicable.

Once the return/exchange is processed, we will send out a processing notification via email

If you ordered an item online and this item arrives damaged or defective, please contact our online customer support as soon as possible with photos and your order number for assistance.

If the products arrived in a damaged box, please keep this box as well as any available shipping document and contact us for assistance.

If you made your purchase at one of our dealers’ please contact them directly for warranty related questions. For any further assistance you can also email us at: [email protected], or use the chat feature to connect with an inside specialist.

We provide sizing guides and charts for our products. Review these resources to select the best fit for your clothing, footwear, or other items.

On certain pages a size quiz is also available to help you figure out which is the best size for you.

Care instructions vary by product. Please refer to the label on your product and to the user manual when relevant for specific care instructions to ensure longevity and maintain performance of your Alpinestars item.

On our official website www.alpinestars.com the customization service is active for our Techvision V2 Auto Suit. Check out our new auto suit configurator now!

As for other products, we do not have the customization service active at the moment however we are working to offer this service on some other specific products very soon. Keep an eye on the site to stay up-to-date!

Does Alpinestars produce artificial and synthetic leather items? Or other vegan-friendly garments?

Yes, you can find product reviews on our website. These can help you making informed decisions based on the experiences of other customers. We encourage you to leave yours!

Yes, we produce some vegan-friendly items, although these items are not certified as such. Certain products are manufactured with synthetic leather. For more information, please connect with a specialist using the chat feature of our website. We will give you more information as quickly as possible.

All Alpinestars products are covered under warranty for a period of time which lasts one (1) year from the date of purchase. The warranty is valid in the United States, and it covers the material and/or manufactory damages. The warranty does not cover all damages caused by the user and by the wear and tear. For more information, please visit our Terms and Conditions page on our website.

For warranty requests, please contact our customer support with your purchase details (order number and order name, waybill/tracking number) and a description of the issue. We will guide you through the warranty process. You can reach us at Alpinestars Warranty.

For contact information on our active Retailers in your area, we kindly ask you to send a request to the following email address: [email protected]

Our colleagues from the competent department will get in touch with you as soon as possible.

You may also use the ‘Find A Store’ feature on product pages to locate your item in store.

Currently, online purchases must be returned using our online Returns Center and cannot be returned in-store.

You can send us an e-mail at [email protected] enclosing a presentation with all the relevant information about your company to find out how you can become a partner.

Our colleagues in the relevant department will examine your e-mail and get back to you as soon as possible.

The i-llux® system must be routinely serviced. The moment in which your i-llux® system must be serviced by an authorized dealer varies depending on the model. During the routine service the Airbag and the System’s components will be inspected. Routine service can be requested directly from Kroozer INDIA, or our service center, Seacoast Sport Cycle. Contact details are below.

Kroozer: Jaipur Address

Seacoast Sport Cycle: Ph: +1 (603) 437-5656