Cancellation Policy

Kroozer Cancellation and Return Policy

At Kroozer, we value your satisfaction and aim to provide a seamless experience. This policy outlines the terms for cancellations, returns, and replacements to ensure clarity and convenience for our customers.

Cancellation Policy

Before Dispatch

• 100% Refund: Customers are eligible for a full refund if the cancellation is requested before the order is dispatched.

Cash on Delivery (COD) Orders

• Cancellation Process:
  • COD orders can be cancelled before dispatch by contacting our customer support team via phone or email at [email protected].
  • Please provide your order details and the reason for cancellation for a smooth process.

Complaints and Issues

We strive to provide high-quality products and address any concerns promptly.

1. Quality Issues:
   • If the product differs from its description, it will be replaced.
   • Return Freight: Kroozer will bear the return shipping costs, and a replacement will be sent at no additional charge.
2. Damaged in Transit:
   • Do Not Accept: If the product is visibly damaged, please do not accept the delivery.
   • Urgent Need: If the product is urgently required, mention the damage on the courier slip or transporter LR before accepting it.
3. Manufacturing Defects:
   • Goods with manufacturing defects can be either replaced or refunded as per your preference.
   • Proof Required: To process claims, provide an unboxing video and attach pictures of the defective product in an email to [email protected].

Replacement & Return Policy

Defective or Incorrect Products

• Unboxing Video Requirement:
  • If you receive a defective or incorrect product, provide an unboxing video as proof. This ensures efficient processing of your claim.
• Helmet Return Instructions:
  • Carefully place the helmet back in its original packaging.
  • Securely affix the delivery address label on the outside of the box to ensure accurate dispatch to our facility.

Replacement Window

• 7-Day Replacement Policy:
  • You can request a replacement within 7 days of receiving the product for size-related issues.
  • Once the returned product is received, we will initiate a replacement.

Non-Replaceable and Non-Exchangeable Items

1. Specific Product Exclusions:
   • Certain items are non-returnable or non-exchangeable, such as helmet spares priced below ₹500.
   • This will be clearly mentioned on the product page.
2. Third-Party Purchases:
   • If you purchased the product through a dealer or vendor, their return policy applies.
   • Direct returns or replacements through Kroozer are not possible for such purchases.
3. Reseller Platforms:
   • For products purchased on platforms like Amazon or Flipkart, raise return or replacement requests directly through the respective platform’s process.

How to Contact Us

For any queries or assistance, please reach out to our customer support team at:
Kroozer, 7 Jha 49 A, Opp MPS, Jawahar Nagar, Jaipur, Rajasthan, India – 302004
Email: [email protected]

We are here to ensure you have a hassle-free experience with Kroozer!