Kroozer Return Policies
At Kroozer, we aim to ensure customer satisfaction with every purchase. Below are the detailed guidelines for returns:
Return Eligibility
- Items eligible for return must meet the following conditions:
- New, Unused, and Unopened: Products must be in their original condition with all packaging intact.
- 30-Day Window: Returns must be initiated within 30 days of purchase.
Purchases from Kroozer
- Returns are only accepted for items purchased directly from kroozer.co.
- For items purchased through local or online dealers, returns must be processed through the original purchase location.
Final Sale Items
- Closeout and Clearance Items: All sales of closeout and clearance merchandise are final and cannot be returned.
Return Process
- Obtain a Return Merchandise Authorization (RMA):
- An RMA number is required to return any item to Kroozer.
- Start the return process on our website or contact us at [email protected] to obtain an RMA.
- Packaging:
- Ensure the item is securely packaged in its original condition to avoid damage during transit.
- Shipping:
- Include the RMA number prominently on the package before sending it to our return facility.
Defective or Open Items
- For assistance with open, defective, or damaged items, please contact our support team at [email protected] for further guidance.
Amazon Orders
- Items purchased via Amazon must be returned directly through Amazon’s return process. For assistance, please contact Amazon customer service.
For any additional questions or concerns, feel free to contact our customer support team. We’re here to help!
