At KROOZER, we strive to ensure your complete satisfaction with our products. If you need to return an item, please review our return policy below:
Eligibility for Returns:
- Condition: Items must be new, unused, and unopened.
- Time Frame: Returns are accepted within 30 days from the date of purchase.
- Purchase Location: Only items purchased directly from kroozer.com are eligible for return.
Non-Returnable Items:
- Third-Party Purchases: Items bought from local or online dealers should be returned through the original purchase location.
- Final Sale Items: All sales of closeout items and clearance merchandise are final and cannot be returned.
Return Process:
- Obtain a Return Merchandise Authorization (RMA):
- Before returning any item, please contact our customer service team at [email protected] to obtain an RMA number.
- Prepare Your Return:
- Ensure the item is in its original packaging and includes all accessories and documentation.
- Clearly write the RMA number on the outside of the shipping box.
- Ship the Item:
- Send the package to the address provided by our customer service team.
- We recommend using a trackable shipping method to ensure the package reaches us safely.
Refunds:
- Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used during the purchase.
- Please note that shipping charges are non-refundable.
Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately at [email protected] with your order number and details of the issue.
- We will arrange for a replacement or refund as appropriate.
Contact Us:
For any questions or assistance regarding returns, please reach out to our customer service team:
- Email: [email protected]
- Phone: +91 762-703-7364
- Hours: Monday – Friday, 9 AM – 5 PM (PST)
Thank you for choosing KROOZER. We value your business and are committed to providing you with the best products and service.
